0203 923 2777
Accountants in uk 5 Yeomans Court, Ware Road, HERTFORD, UK, SG13 7HJ Accountants in uk 74 Lothian Road, Durban North, South Africa, 4051

Policy

BEFORE READING THE REST OF THIS PRIVACY POLICY, PLEASE NOTE THE FOLLOWING PRELIMINARY TERMS: 

“MPVR”, “our”, “us”, or “we” means the following company:

Company name: MPVR Cloud Accountants LTD

Company Number.: 13668841 (registered in England & Wales)

Registered Address: 5 YEOMANS COURT, WARE ROAD, HERTFORD, UK, SG13 7HJ, United Kingdom

Business Address:  5 YEOMANS COURT, WARE ROAD, HERTFORD, UK, SG13 7HJ, United Kingdom

Website(s): www.mpvr.co.uk  

Phone number: 0203 923 2777

Email: legal@mpvr.co.uk

“You” and/or “your” means you, the viewer of our website(s).

 “MPVR staff” means any of MPVR’s directors, employees, agents, contractors and/or consultants, as the case may be.

This privacy policy covers our corporate web sites listed above, as well as any other MPVR websites from time to time, and includes information given to any of the MPVR staff. Should any of the provisions of this privacy policy conflict with any terms and conditions contained in any agreement you have concluded with MPVR then the terms and conditions, to the extent of any conflict and as is lawful in the circumstances, contained in such agreement shall prevail.

 

1.YOUR DATA PROTECTION RIGHTS

We value your right to privacy and security. Through your use of our website(s), your personal data is treated as private and confidential. We are and remain committed to providing you with secure access to our services. We want you to use our website with complete confidence and make your experience on our website as rewarding as possible.  We collect information in different ways from visitors and subscribers who access our website(s) and make use of our services. We use this information primarily to provide a better and more customised service to you in a closed business community. We only, with your knowledge and consent, disclose personal data to third parties in line with the provision of the services we provide.  Under data protection law, you have rights including:
• Your right of access: You have the right to ask us for copies of your personal data. 
• Your right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances. 
• Your right to object to processing: You have the the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability: You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at legal@mpvr.co.uk if you wish to make a request. 2.PERSONAL DATA COLLECTED We are acutely aware of and sensitive to the right to privacy of our subscribers and other visitors to our websites. Whether as a subscriber, or a visitor, we do not collect personal data unless you decide to disclose it to us. There are various ways in which we may collect your personal data: 
• By contacting our call-centre;
• By e-mail correspondence with us;
• By applying for and being issued with a digital certificate;
• By registering for a service offered by us;
• By us collecting your publicly available personal data from the Internet (e.g. your address/VAT number);
• By our other clients (e.g. the banks or attorney firms) who may be your client or supplier, to whom you would have given consent to disclose your personal data to us;
• When we are required by law to collect your personal data We may use your personal data to: • respond to your enquiries;
• send you a quote for our services;
• verify your identity;
• provide you with our services;
• improve our service to you by analysing it for trends;
• invite you to attend events we hold;
• send you updates on the latest developments regarding our services, and
• send you marketing material (including electronic communications) relating to other services you might be interested in. You can unsubscribe from our newsletter at any time and thereafter we will not market to you. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your personal data are:  • Your consent. You are able to remove your consent at any time by contacting us.
• We have a legal obligation. 

 

2.1 ON REGISTRATION

When registering with MPVR, the personal data requested from you includes your name, address, telephone number, email address, bank account, type of personal computer used, and details of your software. We also ask you to choose a password and a username. This personal data is used to enable us to meet our obligations to you, follow your instructions, and ensure our services meet your needs.

 

2.2 APPLYING FOR A DIGITAL CERTIFICATE

The personal data requested from you when you apply to be issued with a digital certificate is to enable us to verify and confirm your identity before creating your digital certificate. Verifying and confirming your identity requires us to compare the personal data submitted by you in your application with information known to a third party (e.g. the Law Society, he National Trading Standards Estate Agency Team (NTSEAT), your Bank, and the like). This allows us to prevent identity theft and to maintain the integrity of digital certificate usage in the MPVR community. Publication of a digital certificate is at an accessible location and is an integral part of enabling the widespread use and acceptance of digital certificates. Your digital certificate will be generally accessible by third parties who seek to confirm and rely on your identity as shown in your digital certificate. 

 

2.3 ACCOUNT / BANK INFORMATION

This personal data is only used to (i) issue you with invoices in terms of any agreement concluded with us, and (ii) to debit your bank account with any amounts that may be due to us in terms of any agreement concluded with us.

 

2.4 E-MAIL REQUEST – RESPONSE / FEEDBACK / SUPPORT

Your e-mail communication to us (for example job information or general inquiries) is retained for tracking purposes, and will not be used for any secondary purpose, e.g. sending unsolicited e-mail. 

 

2.5 CALL CENTRE

We operate an in-house call centre with a sophisticated data management system. The personal data obtained is to track and monitor operational issues, with a view to providing you with quality service and support. This includes assisting you with upgrades or advising you of news items, conferences, digital certificate renewals, and the like. 

 

2.6 VOLUNTARY SURVEYS/CONFERENCE FEEDBACK

We may contact you to obtain feedback or to participate in a business or individual customer survey. We do so to obtain important information that helps us to improve our service offering to you. Any personal data and responses submitted are kept private and confidential. Participation in these surveys is voluntary. You decide (i) whether you wish to participate, and (ii) the nature of the information you choose to disclose Survey information is used for statistical purposes and to improve our service offering to you. 

 

2.7 COOKIES

Please refer to the MPVR Cookie Policy on the website for further details regarding our use of cookie technology on our website(s). 

We use Google Analytics to collect anonymized usage data, which may be transferred to and processed in countries outside the United Kingdom & US. These transfers may not offer the same level of data protection. We rely on standard contractual clauses and user consent to legitimise such transfers.

3.DISCLOSURE OF PERSONAL DATA

We may use your personal data to contact you for support, renewal, upgrades and subscription to new services. Please be assured that if you are contacted by any of the MPVR staff, they have agreed to keep your personal data private and confidential. This is in accordance with strict confidentiality agreements signed with the MPVR staff.  We will not, without your consent, disclose your personal data to a person who is not a member of the MPVR staff without your permission unless (i) we are compelled by law or in terms of a court order to do so, or (ii) it is in the public interest to do so, or (iii) it is necessary to protect our rights. Personal data used to compile profiles for statistical purposes is only shared where such data cannot be linked back to your personal data.

 

4.LINKED WEB SITES

Our website(s) have hyperlinks to other third-party website(s). The privacy practices, privacy policies and other issues regarding these websites is outside our control and you must make your own informed decision on whether or not to make use of the services offered therein. 

 

5.SECURITY

Personal data collected by us is stored in a secure environment and is not available without your consent to any person who is not a member of the MPVR staff. We use encryption technology that complies with international standards to protect storage and transmission of your personal data. Our web servers have firewall protection and intrusion detection systems. Access to information on these web servers is restricted to authorised MPVR staff only. 

 

6.DATA RETENTION

MPVR will not retain your personal data longer than is necessary for the purpose for which it was collected. The periods of retention are based on your requirements. 

 

7.REMOVAL FROM MAILING LIST

When you subscribe to MPVR, you consent to a specific notice period in respect of termination of the service. Upon termination, your name will be removed from our regular contact lists, but you may on occasion receive marketing material or be contacted by a member of the MPVR staff. You are free to contact us through our call centre, instructing us not to contact you further. Should you wish to access or to modify your information, we would suggest that you do so through the call centre as well. 

 

8.REVISIONS TO THIS POLICY

MPVR reserves the right to change or amend this privacy policy at any time without prior notice. Changes will be posted on the websites from time to time.

9.QUERIES

Any queries regarding this privacy policy must be directed to our legal department at legal@mpvr.co.uk. 

10.WEBSITE MAINTENANCE

The MPVR website(s) are maintained and updated by the IT Department of MPVR.

11.HOW TO COMPLAIN:

If you have any concerns about our use of your personal data, you can make a complaint to us at complaints@mpvr.co.uk. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your personal data.  The ICO’s address and contact details are as follows: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF  Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk